ABB Doubles Down on Electric Business-Buys GE Industrial Solutions

ABB appears to be signalling that electrification is more important to them than anything else, including manufacturing and process automation. And GE is divesting itself of one of its historical core competencies and businesses. Read the press release: ABB today … Continued

What IS All This Talk About Emotion?

Over the past couple of months I have seen several posts and articles that have designated or referred to 2016 as “The Year of Emotion.” As a marketing researcher with over 20 years experience in customer service, customer experience, and … Continued